Description:

• Performance measurement gives you a way to gauge progress against goals. Learn to set targets, collect and analyze data, and use measurement to better manage performance.

Objectives:

• Define clear objectives, critical success factors, and key performance indicators
• Set reasonable and inspiring targets for KPIs
• Collect, report, and analyze performance data
• Avoid common performance measurement pitfalls
• Use performance measurement to better manage performance and align with organizational goals

Outline:

• What is performance measurement?
• The foundation of performance measurement
• Decide what to measure
• Set targets
• Gather and interpret performance data
• Avoid pitfalls
• Use measurement to strengthen management