Description:

• Only by putting customers front and center can companies pull ahead - and stay ahead - of their rivals. Learn how to identify your key customers, their changing needs, and the actions you can take to improve their experience.

Objectives:

• Learn about your customers to better meet their needs
• Use customer knowledge to identify ways to deliver additional value
• Build a customer-focused team

Outline:

• What is customer focus?
• Learn about your customers
• Deliver additional value
• Build a customer-focused team