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Performance Measurement

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Description:

  • Performance measurement gives you a way to gauge progress against goals. Learn to set targets, collect and analyze data, and use measurement to better manage performance.

Objectives:

  • Define clear objectives, critical success factors, and key performance indicators
  • Set reasonable and inspiring targets for KPIs
  • Collect, report, and analyze performance data
  • Avoid common performance measurement pitfalls
  • Use performance measurement to better manage performance and align with organizational goals

Outline:

  • What is performance measurement?
  • The foundation of performance measurement
  • Decide what to measure
  • Set targets
  • Gather and interpret performance data
  • Avoid pitfalls
  • Use measurement to strengthen management
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