Performance Measurement
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Description:
- Performance measurement gives you a way to gauge progress against goals. Learn to set targets, collect and analyze data, and use measurement to better manage performance.
Objectives:
- Define clear objectives, critical success factors, and key performance indicators
- Set reasonable and inspiring targets for KPIs
- Collect, report, and analyze performance data
- Avoid common performance measurement pitfalls
- Use performance measurement to better manage performance and align with organizational goals
Outline:
- What is performance measurement?
- The foundation of performance measurement
- Decide what to measure
- Set targets
- Gather and interpret performance data
- Avoid pitfalls
- Use measurement to strengthen management