Supplier Development and Relations in Procurement and Supply
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The intent of this module is to provide participants with the information and knowledge to learn how to effectively segment a supply base and identify important and strategic suppliers, describe and apply different approaches and interventions for important and strategic suppliers, put in place a supplier performance measurement system and develop KPIs, implement escalation steps to drive and manage supplier improvements, conduct supplier review working for implementing corrective and preventive measures and develop joint working approaches for strategic relationships to collaborate on key initiatives.
Dynamics of relationships in supply chains
- The buyer/supplier relationship and relationship spectrum
- Introduction to Supplier Relation Management (SRM)
- Supplier segmentation and what makes some suppliers important or strategic
- Supplier Performance Measurement and developing KPIs
- Developing a framework for implementing SRM
- Governance for SRM
- Supplier selection
- Team selection and responsibility for supplier improvement
- Supplier performance measurement
- Creating targets and assessment of performance
- Developing Escalation model for handling deviation of performance
- Organising Supplier workshops
- Initiating the Project
- Creating Improvement charters
- Mapping and Measuring
- Developing the Process
- Achieving Results
- Controlling the Process
- Securing innovation from supply base
- Recognizing the Team
- Making supplier communication more consistent
- Use of Supplier portals
- Use of supplier conference
- Supplier Awards programme