This module is intended to provide an understanding of how to write an effective specification and the knowledge and application of different forms of specifications. The module will also provide knowledge on developing let performance indicators and measuring supplier performance. It may cover, but not be limited to, the following:

• Importance of writing specification
• Type and Forms of Specification – Conformance vs Performance
• Structuring and Writing product and service specifications
• Practical examples

• Developing key performance Indicators(KPI)
• Measuring KPI and Supplier Performance
• Improving Supplier Performance
• Invoking Liquidated Damages